Responsa is a tool for adding interactive FAQs (frequently asked questions) to your company website through an embedded widget. That sounded more like a feature than a business to me -- after all, help desk applications like Zendesk and GetSatisfaction already have knowledge management systems for handling FAQs. But founder and CEO Gabriele Antoniazzi says that not everyone needs such a complex a solution -- and users were actually asking him for the service before it was ever even built.Source: http://feedproxy.google.com/~r/Techcrunch/~3/CBHzgKyG0jM/
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